Questions, questions

We've been asked a lot of questions recently - here are just some of them, complete with answers. If you'd like to ask your own question, you can do it here.
How long have you been in business?
Fly Mobile Limited has been in business since 2007.

Does the fact that your phones are such good value mean that they don't work as well?
Absolutely not.  All of our phones have to go through a rigorous testing regime before they can be sold in the UK. This helps us make sure you are getting a high quality, feature rich product that is going to work well.

But what if something does go wrong?
It is pretty unlikely that you will have a problem but from time to time glitches can occur with any product. If this happens to you, first of all, we can only apologise - you must have been unlucky. Please take your phone back to the place you bought it and they will be able to help you.

If you phone is out of warranty or you have damaged the phone to invalidate the warranty, you should contact SBE who will be able to advise you as to how long it will take to repair your phone and the likely cost.

You can contact SBE at:

Beaver Industrial Estate
TN23 7SH
Tel: 01233 619 320
Fax: 01233 638 547

How do I find out more about how my phone works?
There will be a user guide with your phone, but if you don't have it you can also find it here.

What plans do you have for the future?
We plan to grow our business and continue providing people who appreciate great value with clever, good looking and affordable phones.

Can you help me to unlock my phone?
We are asked by the mobile networks to put lock codes on our phones. We are unable to supply a network unlock code directly. If you want more information you should call the mobile network directly to find out if they will let you unlock the phone.

Where can I buy accessories for my Fly mobile phone?
You will be able to buy accessories through this webite shortly. As soon as we start we will announce it here.  

Fly Mobile
Fly Mobile

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